Here’s an updated, more polished and professional version tailored to Guardian of the Veil—while still keeping your tone aligned and making sure it reads clearly, safely, and credibly:

Privacy Policy

Last Updated: April 2026

At Guardian of the Veil, your privacy is respected and protected. This Privacy Policy outlines how your personal information is collected, used, and stored when you engage with our services, including energy healing, shamanic healing, mediumship, psychic readings, events, and any content delivered via our website, booking systems, email communications, or social media platforms.

1. Who We Are

Guardian of the Veil is a healing and spiritual practice run by Simone, offering intuitive, energy-based, and shamanic services both online and in person.

2. What Information We Collect

We may collect and process the following information:

  • Full name

  • Contact details (email address, phone number)

  • Billing and payment information (processed securely via third-party providers such as Stripe or PayPal)

  • Relevant health and wellbeing information (where appropriate for your session)

  • Information you voluntarily share during consultations or sessions (e.g. emotional, spiritual, or personal circumstances)

  • Session notes (for continuity of care and professional practice)

  • Communication history (emails, messages, or enquiries)

  • Social media usernames (if you connect via these platforms)

3. How We Use Your Information

Your information is used to:

  • Schedule, deliver, and manage appointments or services

  • Send confirmations, reminders, and follow-up communications

  • Provide relevant support connected to your session

  • Improve the quality and safety of our services

  • Send newsletters or offers (only where you have opted in)

  • Respond to enquiries or requests

  • Meet legal, insurance, or professional obligations

4. Lawful Basis for Processing

We process your data in accordance with UK data protection law under the following bases:

  • Consent – where you have given clear permission (e.g. marketing emails)

  • Contractual Obligation – to provide services you have booked

  • Legitimate Interest – for record-keeping, service improvement, and professional accountability

  • Legal Compliance – where required by law (e.g. financial records)

5. How Your Data is Stored

We take appropriate steps to ensure your data is secure, including:

  • Password-protected and encrypted devices

  • Secure digital storage systems

  • Trusted booking, email, and CRM platforms (e.g. Google Workspace)

  • Secure payment processors (e.g. Stripe, PayPal)

Your data is never sold. It is only shared where necessary to deliver services (e.g. payment processing) or where legally required.

6. Data Retention

Client records are retained for up to 7 years, in line with professional, legal, and insurance requirements. After this time, your data will be securely deleted or destroyed.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Withdraw consent at any time (where applicable)

  • Request deletion of your data (where legally permitted)

  • Restrict or object to certain types of processing

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact:
[Insert your email address]

8. Health & Wellbeing Disclaimer

Any information shared in sessions is used solely to support your experience. Energy healing and spiritual services are complementary practices and are not a substitute for medical, psychological, or professional healthcare.

9. Children’s Privacy

Services are intended for individuals aged 18 and over. We do not knowingly collect or store data relating to minors.

10. Cookies & Website Usage

If applicable, our website may use cookies for basic functionality and analytics (e.g. Google Analytics). You can manage or disable cookies via your browser settings.

11. Changes to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available, with the updated date shown above.